Buying From Us

These are a few answers to common questions, please contact us if you require any further information.


To find out the total cost of purchase before final commitment, simply add the items required to ''Your Basket'' - enter post code - then click ''Show Delivery Costs.'' You can then see the total cost involved and decide whether to proceed.

We only deliver to UK addresses

Returns and Refunds
All plants are checked thoroughly before being dispatched. If any damage is noticed on arrival please contact us as soon as possible. This does not effect your statutory rights.

We cannot offer exchange or refund on any plant, which has either been neglected on receipt, for example not unpacked immediately - not providing light air and water - or delivery not being made due to no-one being at home and no instruction given for delivery.

Please contact us as soon as possible if there happens to be a delayed delivery, resulting in loss of condition to the plants. Our policy for dispatch is to send out orders at the start of the working week, so as not to be stuck in transit over a weekend.

Payment Processed by CardSave
We use the CardSave for credit card payments. Upon checking out, you will be redirected to the CardSave website to enter your credit card information. All transaction information is encrypted securely on the CardSave website, once complete you will be redirected back to our website. At no time do we see or have access directly to any of your credit card information.

Privacy Policy
Information Collection And Use
We respect each site visitor's right to personal privacy. To that end, we collect and use information throughout our website only as disclosed in this Privacy Policy.

Your Personal Information

For each visitor to this website, our web server automatically recognizes the visitor's IP address and web browser.

Personal information is only required and used for business related communication or to fulfil orders. A visitor must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). If we have trouble processing an order, we use the information to contact you. The information we collect is never shared with any other organisation unless you specifically opt-in to receive third party communications.

Browser “Cookies”
Browser cookies are a method for storing small amounts of data during your visit to the site. On this site, we use cookies to remember the items you add to your shopping basket. Before you can proceed in the ordering process, cookies must be enabled in your browser. If you are experiencing problems, please check that cookies have not been "blocked" for this website, the method for checking depends upon your computer, web browser and/or firewall settings.

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